Hotel Labyrinth on Kos Island: How One Family Got Lost Between Two Hotels

Cheshire family faced major holiday woes when they were unable to stay at the same hotel on the island of Kos. Jenny Sykes, who organised the trip, tells how they were forced to stay in different hotels and meet each other by taxi every day. Despite Easyjet offering them compensation Holidays, Jenny demands a larger amount given the inconvenience her family has faced.

Accommodation issues and inconveniences

The Sykes family had planned a holiday to the island of Kos in Greece, spending around £7,500 on the trip. They had booked a hotel in advance, but were faced with a shortage of rooms on arrival. Four of their party were put up in one hotel and five in another, causing serious inconvenience. They used taxis to meet up and spend time together for the first few days of their holiday.

Offering compensation and continuing the fight

After Jenny Sykes complained, she was offered £350 compensation, but she felt it was not enough. At her request, the amount was increased to £1,100, which was about £120 per person. However, Jenny was sure that the compensation should be higher, since half of her holiday had been ruined. After some time, she was offered £2,000, but she was not satisfied.

Arbitration and Prospects

After several attempts to get more generous compensation, Jenny Sykes contacted the Association of British Travel Agents (ABTA), which suggested using the arbitration mechanism. The organization noted that any traveler who is not satisfied with the company’s offer can apply to resolve the dispute through the arbitration process. Jenny said she understands that mistakes happen in the travel business, but hopes that in the future, companies will be more attentive to their customers.

Despite the partial compensation, Jenny Sykes and her family continue to fight for a fair amount that they believe will fully compensate for the inconvenience they have faced.